Shipping

Shipping Informations

SHIPPING TIMES

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns.

We have noticed some delays specifically with orders going to Norway, Israel, Greece and Ireland. We are working with our partners to help clear these packages, as quickly as possible. 

REGIONS

North America

 

USA (USPS) 5-12 Business Days

Canada (Canada Post) 10-20 Business Days

Mexico (RedPack) 7-15 Business Days

 

Africa

 

South Africa (Private Courier) 10 - 22 Business Days

Rest of Africa

  • Local Post 12-28 Business Days

 

Australia

 

Australia (AU Post) 5-12 Business Days

New Zealand (NZ Post) 5-12 Business Days

 

Asia

 

Singapore (Legion Express) 5-15 Business Days

Malaysia (GD Express) 5-20 Business Days 

United Arab Emirates (Winlink) 10-25 Business Days

Saudi Arabia (Winlink) 5-20 Business Days

Rest of Asia (Local Post Or DHL)

  • Local Post 10-15 Business Days

 

Europe

 

United Kingdom (Yodel) 5-10 Business Days

Ireland (An Post) 10-15 Business Days

Germany (DHL Paket) 7-15 Business Days

Switzerland, Sweden, Belgium & Denmark (Asendia) 7-15 Business Days

France (LaPoste) 6-10 Business Days

Italy (Posteitaliane) 7-15 Business Days

Rest of Europe (Swiss Post) 10-20 Business Days

 

South America

 

All of South America

  • Local Post 12-22 Business Days
  • Insured DHL 2-5 Business Days (Recommended)

We are also currently ship to the following country.

Asia: Bahrain, Hong Kong SAR, Indonesia,  Israel,  Japan, Kuwait,  Malaysia, Oman, Philippines,  Qatar, Saudi Arabia, Singapore, South Korea, Thailand, and the United Arab Emirates. 

 

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Isle of Man, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Portugal, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.

 

South America: Brazil and Colombia. 

 

HANDLING

All orders will typically be dispatched within 1-3 business days from our warehouse and all orders will include tracking from dispatch to delivery. MagicSkinCo is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and we will assist as much as possible to trace a missing parcel. Please feel free to email us at info@magicskinco.com if you would like assistance with your package.

MagicSkinCo is in no way responsible for any customs or import charges, charged to the customer by the shipping service and/or local government authorities.

TRACKING YOUR ORDER

We will send you a tracking number to your email once the package has been shipped.

SHIPPING ENQUIRIES

Please direct any shipping related inquiries to info@magicskinco.com.

 

90 DAY MONEY-BACK GUARANTEE

MagicSkinCo is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset.

 

REFUNDS & RETURNS

If your item arrives damaged or is malfunctioning you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. This refund is valid within 1 year of purchasing. Email us at info@magicskinco.com for more details.

If you are unsatisfied with your item you can return it for a full refund under the 90 day guarantee, you would have to trial the item for 70 days before exercising this option.