Terms and Conditions
This website is operated by MagicSkinCo Limited, also referred to in these Terms and Conditions as “we”, “us” or “our”. These terms apply to your purchase from us.
United States Consumer Guarantees Act 1968 (“CCPA“) – We acknowledge that you have statutory rights and remedies under the CCPA, provided that you are not buying our Products for business purposes. We acknowledge that we have obligations under the CCPA which we will always abide by.
When you sign up with us, you will have a choice whether or not you receive emails from us. If you initially chose to, you can always change your mind by unsubscribing to our emails. We do not send unsolicited emails to you.
After you have placed an order with us, and we come to know that there are going to be delays in shipping it to you (outside of those prescribed), or that we are out of stock, we will contact you immediately to notify you of the delay.
90 Day Money-Back Guarantee
MagicSkinCo Limited offers a money-back guarantee on selected MagicSkinCo Limited products. The MagicSkinCo Limited 90-day Money Back guarantee is valid for the MagicSkinCo Limited IPL Hair Removal Handset only. All other MagicSkinCo Limited products are warranted for 12 months from the date you receive them. Please refer to Warranty in our terms and conditions.
The payment gateway we use is powered by our website provider Shopify. This is a safe gateway that you can trust.
All prices are displayed in your home country's currency, inclusive of GST. The shipping cost of our product is not included in the price and may vary depending on your location. Once you enter your address onto our website, the relevant shipping cost will appear.
Upon delivery, the risk of loss or damage to the product is transferred to the customer.
Please make sure the contact information you give to us is correct. If you enter someone else’s information, then you warrant that you are authorized by that person to provide that information. If you choose to create an account with us, you must keep your password safe. Your account is your responsibility regardless of any unauthorized access gained by others. If you believe your account may no longer be secure, please contact us immediately.
Your MagicSkinCo Limited product is warranted for a period of 12 months from the date you receive it. The warranty does not cover the following and is not limited to; loss, misuse, accident, alteration, servicing, use with unauthorized accessories and any other conditions beyond normal use. The MagicSkinCo Limited Warranty covers the device only, The incurrence of any additional charges are the responsibility of the customer. These include but are not limited to: Shipping, and Customs and Duties Tax.
If you would like to request a warranty claim, kindly contact customer services at info@MagicSkinCo.com and our friendly team will assist you.
Cancellations & Returns
We do not offer cancellations or returns, unless the product has a technical fault in which case we will arrange a replacement product. In that unlikely event, please contact our customer services at info@MagicSkinCo.com.
If you refuse to accept delivery of your item/s and the courier has to send it back to our warehouse, you will be charged a USD$ 35 restocking fee plus any other shipping related charges and refunded the remaining amount paid. If your parcel is lost, destroyed or damaged on its way back to us, your refund will not be processed.
Shipping and Local Destination Tax & Duties
We ship to everywhere in the world unless stated otherwise. Please note, MagicSkinCo Limited has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. MagicSkinCo Limited advises the customer to check with the local customs agency before placing the order.
IPL stands for Intense Pulsed Light, and it is a safe and non-radiating lightwave targeting the melanin in the hair by converting light to heat to target the hair follicle. Because of this energy conversion a small percentage of customers may experience some redness and light swelling after an IPL treatment but it should subside after a few days. Some customers may also experience some brown marks which darkens and then fades after a few days. We recommend using a good quality moisturizer immediately after each treatment to keep the skin hydrated and cool, and always use a high SPF sunscreen when going outdoors. Please always consult your doctor if you are unsure if IPL treatment is right for you. People with Epilepsy should not use this product as the IPL emits a bright flash.